Elemensis Softech LLP ("we," "us," "our") respects your privacy and is committed to protecting the personal data you may provide us when using our website, mobile applications, or any other services that link to this Privacy Policy (collectively, the "Platform"). This Privacy Policy, together with our Terms of Service, explains how we handle your personal data when you use the Platform.
By using or accessing the Platform, you agree to the collection, storage, use, and disclosure of your personal data as described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use or access the Platform.
1. Scope and Application
1.1 Who We Are
We are Elemensis Softech LLP, an LLP registered in India, providing technology solutions and related services. Our contact details are provided at the end of this document.
1.2 Applicability
This Privacy Policy applies to all visitors, users, and others who access our Platform ("you," "your," "user(s)").
2. Personal Data We Collect
We may collect and process the following types of personal data about you:
- Identity and Contact Data: Includes your name, email address, phone number, or postal address.
- Account Information: If you register or create an account, we may collect your username, password, profile details, and any other information required for authentication.
- Transaction Data: Details about the services you purchase, requests made, and related financial information (excluding full payment card details, which are handled by secure payment gateways).
- Technical Data: Includes IP address, browser type, time-zone settings, operating system and platform, device information, and other data about the devices you use to access the Platform.
- Usage Data: Information about how you use or navigate the Platform, pages visited, and items clicked on.
- Marketing and Communications Data: Your preferences in receiving marketing and other communications from us.
Note: We do not intentionally collect or process data that can be categorized as sensitive personal data (e.g., health information, biometric data) unless you voluntarily provide it or it is necessary for delivering our services.
3. Methods of Collection
We collect personal data using various methods, including:
- Direct Interactions: You may provide personal data by filling in forms, corresponding with us by phone, email, or otherwise.
- Automated Technologies: As you interact with our Platform, we automatically collect Technical Data and Usage Data via cookies, server logs, and similar technologies (see Section 8 on Cookies).
- Third Parties: We may receive personal data from third parties such as analytics providers, advertising networks, payment processors, or publicly available sources.
4. How We Use Your Personal Data
We process your personal data for the following purposes and based on one or more of the following lawful bases (consent, contract performance, legal obligation, legitimate interest):
- To Provide Our Services:
- Creating and managing your user account.
- Processing payments and fulfilling your service requests.
- Communicating with you about your orders or account status.
- To Improve Our Platform:
- Monitoring and analyzing usage trends to improve our offerings.
- Testing new features and conducting user feedback surveys.
- To Send Marketing Communications (Where Lawful):
- Offering promotions, newsletters, or updates related to our services.
- You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link within the email or by contacting us.
- To Maintain Security:
- Ensuring the technical functionality and security of our Platform.
- Detecting and preventing fraud, abuse, or other illegal activities.
- To Comply with Legal Obligations:
- Responding to court orders, legal processes, or lawful requests from law enforcement agencies.
5. Disclosure of Your Personal Data
We may share your personal data with:
- Service Providers: Third-party vendors who perform functions on our behalf, such as payment processing, analytics, hosting, or email delivery.
- Business Transfers: If we merge, acquire, or are sold to another entity, your personal data may be transferred as part of such transaction.
- Compliance with Law: If required by law, court order, or lawful request of authorities, or to enforce or apply our Terms of Service.
- Consent: Where you have provided explicit consent for sharing your personal data with others.
We require all third-party service providers to respect the security of your personal data and to treat it in accordance with the law. We only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for any legal, accounting, or reporting requirements. Once the retention period expires, we will securely delete or anonymize your personal data.
7. International Data Transfers
Your personal data may be transferred to and processed in countries other than your country of residence, including India or other countries where our service providers operate. In such cases, we will take appropriate steps to ensure that your personal data receives an adequate level of protection (e.g., through contractual clauses or other lawful safeguards).
9. Security Measures
We implement commercially reasonable security measures, including administrative, technical, and physical safeguards, to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no security system is impenetrable; we cannot guarantee the absolute security of your personal data.
10. Your Rights
Depending on local laws and regulations, you may have certain rights regarding your personal data, such as the right to:
- Access and Update: Request access to your personal data or to correct/update it if inaccurate.
- Delete: Request the deletion of your personal data in certain circumstances.
- Object or Restrict: Object to or request restriction of processing of your personal data.
- Withdraw Consent: Where we rely on consent to process your personal data, you may withdraw that consent at any time.
- Data Portability: Request the transfer of certain of your personal data to another party in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us using the details in Section 12. We will respond to requests in accordance with applicable laws.
11. Children's Privacy
Our Platform is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal data from minors. If you believe that a minor has provided us with personal data, please contact us immediately at info@elemensissoftech.com.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise any of your data protection rights, please contact us at:
Elemensis Softech LLP
Email: info@elemensissoftech.com
Address : 210, Prime Shoppers Opp. Safal Square, Vesu, Gujarat 395007
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices or for operational, legal, or regulatory reasons. If we make material changes, we will notify you by posting the updated policy on this page, indicating the "Last Updated" date, and/or by sending you a notification. Please review this Privacy Policy periodically to stay informed about how we protect your personal data.
Thank you for reading our Privacy Policy.
By continuing to use our Platform, you consent to the terms described in this Privacy Policy. If you do not agree to any provision of this Privacy Policy, please discontinue your use of the Platform.